Sorry for the connection problems. I've just taken a look and everything looks normal at the moment from our end. I can see 9 time-outs but you've been online for 14 days without a reboot so those numbers are not that concerning. Does this fault affect your hard-wired connection or just the wireless?
Catch you soon,
Tech fan? Have you read our Digital life blog yet? Check it out
Wireless reception is affected by many factors like Range, Client hardware, the number of simultaneous connections, the Topography of your home, and the big killer, Wireless interference.
Wireless has to obey the laws of Physics which will be the same, regardless of ISP. All wireless routers have to comply with power transmission laws as well. Most ISPs standard kit is basic entry level devices and pretty much inferior to higher quality routers, which of course come at a premium. No ISP will guarantee wireless speeds due to the many variables outside their control.
You can try and improve your wireless signal. I would ensure the Hub is placed in a central, open position, away from obstacles and electrical devices.
Changing the wireless channel can help avoid interference, especially on the narrow 2.4GHz band. Downloading a wireless scanner like InSSIDer for Windows or WiFiAnalyser for Android would help by showing you the surrounding wireless networks, the channels they are broadcasting on, and their signal strengths, so you can select the best wireless channel. Bear in mind that the wifi scanner will not show interference from other sources of wireless interference such as A\V streaming devices, Baby monitors, Chordless phones, Microwave ovens, Plasma TVs, Security systems, etc.
Setting the Hub's radio setting to 300Mbps (or 40Mhz channel) is not advised on the 2.4GHz band as it takes up over half of the available spectrum, making it prone to wireless interference..
The 5GHz band is wider and less prone to interference, albeit with a shorter range. You could look at getting a dual band USB dongle for the laptop and disable the laptop's wireless.
Sorry, there is no easy answer due to the many variables associated with it.