Menu
Reply
  • 1
  • 0
  • 0
MrWixi
Joining in
156 Views
Message 1 of 2
Flag for a moderator

T3 time out issues

Hi,

I keep getting T3 time out errors and my router continually reboots itself.

I've tried calling repeatedly, usually on hold for 30 minutes, to be told there is an issue in the area despite there never being anything listed online. I first logged this fault on 10th August, and now getting told it won't be fixed till 5th September. Why isn't your fault page updated?

What can I do?

0 Kudos
Reply
  • 9.47K
  • 984
  • 1.49K
jbrennand
Alessandro Volta
150 Views
Message 2 of 2
Flag for a moderator

Re: T3 time out issues

As well as the “check service,” weblink at the top of this forum board, there is also a Service Status number 0800 561 0061 which usually tells you of local issues, down to postcode level (that might even not yet be listed on the Service Status web page) that may give you more info.
If nothing shows there - call it in and see what they say when they test your connection and get a fault reference number.

--------------------
John
--------------------

My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply