T3 Timeouts + Post RS Errors

[D_T]

Hello Virgin Media,

I don’t notice any issues with the connection, but I have noticed on my connection I keep getting T3 Timeouts on each upstream channel and Post RS Errors on every downstream channel which I believe I shouldn’t be getting. Please can you take a look at my connection and area to see if there are any current or past faults.

These power levels below are within spec aren’t they?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	387000000	3.7	40	256 qam	32
2	203000000	4.5	40	256 qam	9
3	211000000	4.5	40	256 qam	10
4	219000000	4.3	40	256 qam	11
5	227000000	4.4	40	256 qam	12
6	235000000	4.3	40	256 qam	13
7	243000000	4	40	256 qam	14
8	251000000	4	40	256 qam	15
9	259000000	4	40	256 qam	16
10	267000000	4	40	256 qam	17
11	275000000	4	40	256 qam	18
12	283000000	4.1	40	256 qam	19
13	291000000	4	40	256 qam	20
14	299000000	4.5	40	256 qam	21
15	307000000	4.5	40	256 qam	22
16	315000000	4.5	40	256 qam	23
17	323000000	4.6	40	256 qam	24
18	331000000	4.5	40	256 qam	25
19	339000000	4.4	40	256 qam	26
20	347000000	4.1	40	256 qam	27
21	355000000	4	40	256 qam	28
22	363000000	4	40	256 qam	29
23	371000000	4	40	256 qam	30
24	379000000	3.7	40	256 qam	31

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	69	59
2	Locked	40.9	120	58
3	Locked	40.3	116	42
4	Locked	40.3	86	121
5	Locked	40.3	79	60
6	Locked	40.9	72	62
7	Locked	40.3	100	53
8	Locked	40.9	104	62
9	Locked	40.3	105	54
10	Locked	40.3	97	63
11	Locked	40.9	116	69
12	Locked	40.9	91	58
13	Locked	40.9	86	46
14	Locked	40.3	97	52
15	Locked	40.3	122	57
16	Locked	40.9	74	50
17	Locked	40.9	82	60
18	Locked	40.9	86	54
19	Locked	40.3	81	58
20	Locked	40.9	105	73
21	Locked	40.3	73	78
22	Locked	40.3	62	71
23	Locked	40.3	85	47
24	Locked	40.3	113	53

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39399991	45	5120	64 qam	4
2	46199983	45	5120	64 qam	3
3	53699996	45	5120	64 qam	2
4	60299998	45	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	7	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	3	0

Thanks,

D_T

[Sofia_B]

Thanks for getting back to me 🙂 

I've responded to your PM. 

Thanks,