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WestOf
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Switching to VM from BT

Hey all, signed up for VM a couple of weeks ago and due to get it installed in a couple of weeks to coincide with my BT contract ending. Guy I spoke to on the phone said they would handle the changeover with BT and I wouldn't have to phone them up to cancel, but all the info I have found online says I do need to phone BT to cancel so does anybody know what's what?

Thanks, must say I'm thrilled to be a future VM subscriber after reading all these sterling reviews of it, my fault for not doing enough research.

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stabilo00
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Re: Switching to VM from BT

I wouldnt cancel BT till I had a working Virgin connection if I were you
Eeeps
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Re: Switching to VM from BT

The key factor here is whether or not you are transferring your phone number.
If you are then BT have to terminate the line (and your contract) at the point of switch over since they can't provide the service.
(Knowing BT, however, the will still try to charge you for the, now none existent, services).

If you are not moving a phone number then the BT line and associated BB service will continue. You would have to give BT notice.

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WestOf
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Re: Switching to VM from BT

I am keeping my number so guess that clears that up, cheers.

Hopefully it goes smoothly on both ends Ias I am dreading have to call either of them up.

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