Switching back to VM

[nojima]

Hi,

I used to be with VM until June 22, did not extend my contract and instead my partner then took out a new package which was cheaper and we continued with VM that way.

I pay £28pm for M250 broadband only (deal included £50 cashback and a £100 Amazon gift card). I have now received a letter from VM saying that my price will go up when my current price offer ends in April 2024, so quite some time away. However, they are saying I cancel without fees any time before 20th of April, 2023, so next month.

Does that mean I could, in theory, cancel fee free now and my I will order VM from the current offer which expires at the end of March? This deal is also M250 and is effectively £18.40 after the £100 bill credit in that offer. I was gone from VM for more than 6 months, so would I be able to qualify as a new customer for this MSE deal?

Sounds like a good plan to me, but am I missing anything though? Thanks in advance!

[jpeg1]

If you are wanting two contracts to run in parallel at the same address, that can't be done. VM always insist that one contract finishes before anothet starts, often with a break in between.

You won't get any guarantees on here. It will have to be done through Customer Services, if you can get them to understand what you want.

[Carley_S]

Hi @nojima 

Welcome to the community forums. 

A property cannot have two contracts and therefore to accounts/service active at the same address at the same time. If you are unhappy with your current package deal, please do consider giving us a call on 0345 454 1111 / 150 or via SMS 0753 305 1809 and WhatsApp on 07305 327 112 our team will be more than happy to perform a package review for you. They will ensure that you're on the best possible deal for your package.