Swann CCTV not working on Virgin connection

[CTWYorks]

Hello, 

I'm praying someone can help me because I've all but given up at this point!

I moved from Sky to Virgin a few weeks ago and ever since then I've not been able to access my CCTV from outside of the house at all. 

When I was on Sky it just worked out of the box and that was the end of that, I never had to do any configuration or anything.

I've had someone professional look into this and they cannot figure it out, they set up the port filtering and did everything they could think of to no available. 

Can anyone suggest anything at all? 

[jbrennand]

See this.....
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If you haven't done this already - try it first - it helps sort some Hub3/4/5 wifi issues for some devices.

Go into the Hub’s settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or “Smart Wifi” box and save settings.  May be different pathways and wording on the 3 Hub types
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's.  Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob2 & Billybob5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

[CTWYorks]

Hello, I'm not sure how this is relevant to my issue at all, I'm not having problems with the WiFi at all..

The issue is that my DVR is hardwired to the router with an ethernet cable and it can be accessed when I'm in the house (LAN), but not when I'm out of the house.. I.e the router firewall isn't allowing the inbound connection. 

[Tudor]

It’s quite probably that the DVR requires a port to b forwarded on the VM hub, you may have done this with your previous ISP. Best bet is a good read of the DVDs manual.