on 23-02-2022 12:35
Hi can anyone advise how i can get a survey done on my property? I have spoke to over 10 virgin staff members and asked for data reps/ engineers to call me back but no one has and each member tells me they can't help.
Virgin cable lines go past my door and neighbours either side have virgin, however, on the online checker it states I cannot get it. I need fast speeds so really want to check if I can get it.
thanks
Answered! Go to Answer
23-02-2022 12:41 - edited 23-02-2022 12:42
Hi @CareyA
I can check into this for you.
I'll pop over a private message to take some further details.
Thanks
Christy
23-02-2022 12:41 - edited 23-02-2022 12:42
Hi @CareyA
I can check into this for you.
I'll pop over a private message to take some further details.
Thanks
Christy
on 25-02-2022 19:54
Hi just checking still no response re my query's... really not good customer service guys ???????
on 28-02-2022 10:52
Help !!!! Despite speaking to more than ten virgin team members I have been unable to arrange a data check / site visit ... twice I've been promised a call back but had none so far!!!
I have cables outside my gate but my address is not showing up.
I cannot go on without broadband so will have no option but to go to another supplier if virgin continues to ignore my request...
see photos attached ...
This is my driveway
thanks in desperation!
on 28-02-2022 11:01
on 28-02-2022 11:23
Christy, you said you could help me last week, but you have not contacted me despite me emailing you back ..
I really need this sorted today as I need broadband
Virgin cables are at the gate .. as you can see from photos
on 28-02-2022 12:34
Hi CareyA,
Thanks for reaching back out, did you speak to Christy Via a private chat?
Regards
Paul.
on 02-03-2022 12:55
Hi CareyA
Thanks for your post
Sorry to hear about the above
I can look into this for you
If you don't mind, I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 02-03-2022 14:27
Thanks CareyA
I will have a look at this for you now
It may take a day or so before I get any updates
But as soon as I do I can let you know
Gareth_L
on 02-03-2022 14:32
I believe Christy is on it and I'm hoping that the line will show as available later today 🤞