Sure survey

[CareyA]

Hi can anyone advise how i can get a survey done on my property? I have spoke to over 10 virgin staff members and asked for data reps/ engineers to call me back but no one has and each member tells me they can't help. 
Virgin cable lines go past my door and neighbours either side have virgin, however, on the online checker it states I cannot get it. I need fast speeds so really want to check  if I can get it.

thanks

[Christy_D · Accepted solution]

Hi @CareyA 

I can check into this for you.

I'll pop over a private message to take some further details.

Thanks

Christy

[CareyA]

Hi just checking still no response re my query's... really not good customer service guys ???????

[CareyA]

Help !!!! Despite speaking to more than ten virgin team members I have been unable to arrange a data check / site visit ... twice I've been promised a call back but had none so far!!! 
I have cables outside my gate but my address is not showing up. 

I cannot go on without broadband so will have no option but to go to another supplier if virgin continues to ignore my request...

see photos attached ...

 

This is my driveway

thanks in desperation!  

[Christy_D]

Hi there,

Please let me assist with this

I'll pop you a private message to take some details and we'll go from there.

Thanks,

Christy

[CareyA]

Christy, you said you could help me last week, but you have not contacted me despite me emailing you back ..

I really need this sorted today as I need broadband 

Virgin cables are at the gate .. as you can see from photos 

 

[Paul_DN]

Hi CareyA,

Thanks for reaching back out, did you speak to Christy Via a private chat?

Regards

Paul.

[Gareth_L]

Hi CareyA

Thanks for your post 
Sorry to hear about the above 
I can look into this for you 
If you don't mind, I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

[Gareth_L]

Thanks CareyA

I will have a look at this for you now

It may take a day or so before I get any updates 

But as soon as I do I can let you know 

Gareth_L

[CareyA]

I believe Christy is on it and I'm hoping that the line will show as available later today 🤞