Re: Superhub has reset to factory defaults 3 times in the past month
hi 18 months down the line and now having a lot of problems with the new super hub you sent me, keeps losing internet, sometimes is just slow it driving me nuts, can I be sent a replacement, I have restarted many times and even done a factory reset, what is it we these so called superhubs?
I too am troubled by my Superhub spontaneously resetting to factory defaults. This happens every few months and happened most recently a few days ago. Strangely it happened just after I had received advice from Virgin to apply a strong password to the Superhub - I already had - and of course the reset returned the password to Changeme !
The resets are a particular problem for me as I don't use the default 192.168.0. sub domain and I have quite a few reserved IP addresses for printers, NAS, my attic access point etc. You can imaging how tedious it is when the reserved IP list is wiped. But at least because of this I know the resets happen.
MOST IMPORTANTLY, if I had been using an entirely standard, out of the box, Superhub configuration, I would NOT know that the Superhub had been reset. This means that the problem could be affecting every Superhub user yet going unrecognised. It could be that users' strong passwords are being reset without their knowledge. That is really alarming.
I have read suggestions that the reset is due to Virgin updating firmware, but on every other piece of equipment I have - things like my NAS box and the wireless access point in my attic - I can update firmware without losing settings. I also find it incredible that Virgin would perform routine updates which wipe the strong passwords people have been advised to set.
Please could Virgin and other users help resolve this once and for all by providing the following information?
a) Exactly why does the Superhub reset to factory defaults? Is it indeed due to updates by Virgin - is there any evidence to support this - or is the Superhub faulty?
b) Do those who have been given replacement Superhubs find that it has fixed their problems?
c) Have any users of standard Superhub configurations found their passwords reset?
d) Is it possible to attach a third party router directly to the coax cable and so eliminate the Superhub from the system? (I appreciate that one could use the Superhub in modem mode but that is not a really solution as a factory default reset would still remove the strong password and would presumably put the Superhub back into standard wireless access point mode.)
Please, let's see if we can work together to get to the bottom of this problem once and for all, if only for the sake of password security.