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mrenigma
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Message 11 of 16
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Re: Superhub has reset to factory defaults 3 times in the past month

This is getting tiresome

This has just happened to me tonight, 3 or more times now in the space of a few months. I use a different ip range in my home and I know as soon as its reset because it goes back to 192.168.0.x

Busy working and boom, no internet.  reset hub using the switch and it is now the defaults.

Luckilly I have a save of the settings.

Why does this happen so often. no warning , no choice

 

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Message 12 of 16
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Re: Superhub has reset to factory defaults

Hi applemad, 

 

Thanks for getting in touch! I am sorry to hear that you're having issues with your Super Hub resetting itself to factory settings, this must be annoying so apologies for any troubles.

 

I have tested things from here and I can see that both of your upstream power levels are too low and will require an engineer will be required in order to resolve this for you. 

 

I will send you a PM (Purple envelope at the top) detailing what's required in order to proceed with making the booking. Please respond to me there and I'll get this all booked and secured for you.

 

Take care, 

Thanks, 

Adam.


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bobbond
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Message 13 of 16
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Re: Superhub has reset to factory defaults 3 times in the past month

hi 18 months down the line and now having a lot of problems with the new super hub you sent me, keeps losing internet, sometimes is just slow it driving me nuts, can I be sent a replacement, I have restarted many times and even done a factory reset, what is it we these so called superhubs?
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Forum Team
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Message 14 of 16
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Re: Superhub has reset to factory defaults 3 times in the past month

Hey bobbond,

Thanks for posting and a warm welcome to the Community Smiley Very Happy

Sorry for the problems you're experiencing. Your Hub is currently offline, do you have it turned off if it's not in use? If not let us know as we might have a fault on our hands.

Take care.

Heather_J

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bobbond
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Message 15 of 16
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Re: Superhub has reset to factory defaults 3 times in the past month

line has been checked engineer coming wed suspect router 

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prm13
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Message 16 of 16
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Re: Superhub has reset to factory defaults

Hello Community,

I too am troubled by my Superhub spontaneously resetting to factory defaults.  This happens every few months and happened most recently a few days ago.  Strangely it happened just after I had received advice from Virgin to apply a strong password to the Superhub - I already had - and of course the reset returned the password to Changeme !

The resets are a particular problem for me as I don't use the default 192.168.0. sub domain and I have quite a few reserved IP addresses for printers, NAS, my attic access point etc.  You can imaging how tedious it is when the reserved IP list is wiped.  But at least because of this I know the resets happen.

MOST IMPORTANTLY,  if I had been using an entirely standard, out of the box, Superhub configuration, I would NOT know that the Superhub had been reset.   This means that the problem could be affecting every Superhub user yet going unrecognised.  It could be that users' strong passwords are being reset without their knowledge.  That is really alarming.

I have read suggestions that the reset is due to Virgin updating firmware, but on every other piece of equipment I have - things like my NAS box and the wireless access point in my attic -  I can update firmware without losing settings.  I also find it incredible that Virgin would perform routine updates which wipe the strong passwords people have been advised to set.

Please could Virgin and other users help resolve this once and for all by providing the following information?

a) Exactly why does the Superhub reset to factory defaults? Is it indeed due to updates by Virgin - is there any evidence to support this - or is the Superhub faulty?

b) Do those who have been given replacement Superhubs find that it has fixed their problems?

c) Have any users of standard Superhub configurations found their passwords reset?

d) Is it possible to attach a third party router directly to the coax cable and so eliminate the Superhub from the system?  (I appreciate that one could use the Superhub in modem mode but that is not a really solution as a factory default reset would still remove the strong password and would presumably put the Superhub back into standard wireless access point mode.)

Please, let's see if we can work together to get to the bottom of this problem once and for all, if only for the sake of password security.

Thank you, everyone.

Peter

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