Hi,I recently moved homes and had a new superhub installed but my ethernet ports dont work on it. They briefly worked for a couple of days then suddenly died. I cant even access the superhub settings page (18.104.22.168) from my pc connected via the lan connection.
Ive had a quick scan through the forums for similar problems and tried the following;
Ive reset the modem (using the pin hole reset)
Ive turned off the ip flood detection
checked DHCP is enabled
Its NOT in modem mode
Ive tried multipleethernet cables
ive tried connecting multiple pc/laptops
Seems typical as the first superhub I had insalled at my previous home had problems with wireless that I eventually sorted out (after weeks of strife!) and now a diffrent super hub gives me wireless but no ethernet! I feel like I'm on Beadles about!
I phoned the Support line and sone Indian gentleman told me that there is no problem with the super hub as the wireless is working and it must be a cable problem. I assured him I had tried upto 5 diffrent cables now on 3 diffrent windows devices and the best he could come up with was to disconnect and reconnect the LAN settings in Windows...... brilliant, I'm stuck back at square one now only several pounds out of pocket for 20 minutes worth of a "technical support" phone call.
Where do I go from here if Virgin's own technical support team can't even be **bleep**d to assist? This to me looks like a hardware problem or at the very least some sort of setting I have missed or don't have access to! Does anyone even read these boards anymore?
I'm sorry your experiencing issues with your superhub. If you can provide a bit more information please. Have you pinhole reset the hub? Have you also tried an alternate Ethernet cable? If so, and the issue is still persisting we will be more than happy to replace the superhub for you.
For the brief moments I had the Superhub in router mode I experienced exactly the same issue; the ethernet connections simply did not work. Switch to modem mode and it works perfectly. Clearly not an issue with the cable, computer, or even the port on the Superhub. The firmware was the problem.
I'm very sorry to see you've been experiencing issues with your Ethernet ports. The orange light indicates the speed of the connection orange being 10mb-100mb. This means that your network card is capable of those speeds. This would indicate that the fault is not with the ethernet cable or the port itself.