The is definitely a re-occurring theme here with the SH3.0 wireless connects but the Ethernet has got issues. Same problem as other users it poor service from Virgin and they should state if this is a known issue as it's not a one off - other users are seeing same issues.
Everything was working on the Ethernet side with SH2.0 I change over to SH3.0 on Tuesday night and the Ethernet connectivity stops working.
Thanks for getting back to me - I have spent several 30-45min stints on phone with VM tech support each time you call they make you do the same old rubbish all tests failed to resolve issues so asked them to re-activate my SH2.0 in the end and guess what everything is working again my ethernet network is up and running. It's the SH3.0 something not right with the Hub - i had a replacement sent and that failed as well.
I am sorry you are having problems with the hub 3 and Ethernet. Sorry if I missed it but I wonder if it is a driver issue. May be worth checking that you have the latest Ethernet card drivers from the manufacture (not windows update by the way as sometimes they are not the latest). Also I wonder is it a common NIC, what card is it?
It's most like not a driver issue there is definitely a problem with the SH 3.0, I have to netgear switches and direct connections to hub via Ethernet and the SH3.0 is not providing a DHCP address. I have reverted back to the SH2.0 and everything is working fine.
Until recently I had two desktop computers and a 16 port Netgear Switch plugged into the back of my Virgin hub. Everything was working perfectly. Today I got upgraded to a Superhub 3, so I plugged all three components into the back: The two computers are working fine as is the wireless but, in common with everyone else, my Ethernet network is not working.
I called VM technical support and we spent an hour or so testing the system. Whilst the support lady was trying to be very helpful, her main message was that the Netgear switch was a 'third party' component, so I should take it up with them. Whilst I understand the logic of this argument, it seems a little disingenuous: most equipment is going to be third party and my expectation is that Virgin equipment should accommodate Netgear equipment (and vice versa); secondly these posts tend to suggest that this is not a unique problem with SH3 .... and finally, it was all working perfectly with the earlier Virgin equipment.
Unfortunately, the engineer took away my previous hub. Also, I have signed a contract for 200mbps and it therefore seems that I am reliant on using the SH3. Has Virgin suggested a solution to this 6 month problem to anyone yet? Is there an alternative hub that anyone suggests I can rely on?