I too have same problem. Upgraded to hub 3 & wired it to the 5 port netgear switch which was successfully connected to the previous virgin hub that was replaced. All cables ok , all lights on hub & switch input ok yet no hardwired access from peripherals connected. Wireless connections, no problem. Switch is not at fault as it was tested on a friend's non virgin hub & all worked fine. What's going on virgin? Seems, according to numerous internet threads, that this is a far too common & known problem.
Of course the question how is it not working?
Have you tried only one device to the switch then to the hub?
What if the device has a static LAN IP does that work?
I have not Earthnet at all with superhub 3 as i did with Superhub 2 When you plug the mac directly into the router. I get the message Your on line But no IP address i rebooted reset the router so many times unplugged everything plugged it back in Same message. i simply want Earthnet for my Bluesound steaming device. which has happily worked no issues with the last router for a couple of years
Do you know what us even more frustrating . There is a Virgin media van who lives opposite me. The Van never seems to move, its always there. I never no whether to go knock on his door.
When we had sky. The installer gave us his mobile phone number. Said if you get any trouble at all phone me direct here. Never phone sky. We never needed to. Why I bring this up is I'm wondering are Virgin installers sub contractors? Do they work independently too? Is it worth talking to him?
Made me smile There is another Virgin Media Van in this area. He has writing in huge letters above the windscreen Van Morrison. Me him have something in Common Me thinks -