on 20-09-2016 14:44
Hello,
A few days ago I signed up to Virginmedia for broadband and got the new superhub 3.0.
I've had the engineer round to set it up and it's now up and running, with wireless connections being fine, however direct connection via ethernet simply isn't working and my computer does not have a wireless adapter.
I've phoned technical support and they couldn't get anything sorted, suggesting that the problem may be computer related, but I was using a competitors hub this morning via ethernet and everything was working fine.
Technical support then tried to put me through to gadget rescue, but each time they did this, I'd be put on hold before the line would inevitably go dead, and I'm not particularly wanting to call back again.
I'm now in a bit of a predicament, as my main computer workstation, which I use for my university work, doesn't have internet access and I'm not really looking forward to having to go out and spend money on a wireless adapter which I shouldn't need, nor want.
I've checked 3 different ethernet cables, including the one that comes with my hub, checked all 4 ports, made sure my drivers were up to date and done various resets both soft and hard. Any advice would be greatly apprecated.
Thanks,
Dale
on 15-03-2017 17:09
I can't seem to post the status page. Anyway Wifi is working perfectly. Ethernet nothing even with them plugged in.
Have tried reboots and reset.
on 16-03-2017 09:25
on 16-03-2017 16:35
@bjornv and @b12hb .... I would suggest reporting the fault and get a engineer to replace the SH3....
.... and make sure the engineer stays with you until you've checked that absolutely everything is working as it should!
on 20-03-2017 00:55
Hi
Thanks for getting back to me - I have spent several 30-45min stints on phone with VM tech support each time you call they make you do the same old rubbish all tests failed to resolve issues so asked them to re-activate my SH2.0 in the end and guess what everything is working again my ethernet network is up and running. It's the SH3.0 something not right with the Hub - i had a replacement sent and that failed as well.
Cheers
on 23-03-2017 13:57
Hello All
I am sorry you are having problems with the hub 3 and Ethernet. Sorry if I missed it but I wonder if it is a driver issue. May be worth checking that you have the latest Ethernet card drivers from the manufacture (not windows update by the way as sometimes they are not the latest). Also I wonder is it a common NIC, what card is it?
Thank you
on 23-03-2017 18:19
on 27-03-2017 20:52
Hello b12hb,
Thanks for the update 🙂
Sorry to hear about this fault. It's good that you've been able to resolve this by reverting back to your previous equipment. Apologies for not being able to get your Hub up and running as it should.
Let us know if we can help with anything else.
Take care.
on 27-03-2017 21:36
on 13-04-2017 19:41
Until recently I had two desktop computers and a 16 port Netgear Switch plugged into the back of my Virgin hub. Everything was working perfectly. Today I got upgraded to a Superhub 3, so I plugged all three components into the back: The two computers are working fine as is the wireless but, in common with everyone else, my Ethernet network is not working.
I called VM technical support and we spent an hour or so testing the system. Whilst the support lady was trying to be very helpful, her main message was that the Netgear switch was a 'third party' component, so I should take it up with them. Whilst I understand the logic of this argument, it seems a little disingenuous: most equipment is going to be third party and my expectation is that Virgin equipment should accommodate Netgear equipment (and vice versa); secondly these posts tend to suggest that this is not a unique problem with SH3 .... and finally, it was all working perfectly with the earlier Virgin equipment.
Unfortunately, the engineer took away my previous hub. Also, I have signed a contract for 200mbps and it therefore seems that I am reliant on using the SH3. Has Virgin suggested a solution to this 6 month problem to anyone yet? Is there an alternative hub that anyone suggests I can rely on?
on 13-04-2017 19:55