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D0bbsy
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Super hub question

Hi everyone

 

for some reason our internet is down, I’ve restarted and reset the superhub 3.0 but have green flashing arrows and no connection. In the diagnostics dashboard it says internet : access denied

I have my old superhub 2.0 and I’ve tried plugging that in but still have no internet connection, do I have to call virgin to assign an old device to my account  ?

Engineer is coming out Monday but if I can would like some internet access

Thanks 👍

 

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chenks
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Re: Super hub question

when you got the hub3 the superhub2 would have been de-activated, and can no longer be used.
virgin won't re-activate the superhub2.
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Very Insightful Person
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Re: Super hub question

you are being told by the flashing lights you have an internet problem which does not mean the hub3 is faulty

regardless of where the SH2 came from it will not work by just plugging it in - you can ring and ask them to reactivate it but i doubt that will help 

you can check nothing has come loose with the coax connectors - if they are fine then your best option is patience - the fault may sort itself out or the tech will try to sort it on monday

 

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Tony
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Re: Super hub question


@chenks wrote:
when you got the hub3 the superhub2 would have been de-activated, and can no longer be used.
virgin won't re-activate the superhub2.

they will if you push hard but i doubt it will help here

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Tony
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D0bbsy
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Re: Super hub question

Thanks for the reply’s guys, 

I will just wait until Monday for the tech to come. 

It suddenly started flashing around 9pm last night and hasn’t come back on since then

 

Thanks again

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