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Super hub 3 red light

Oldboy888
Joining in

Hi,

I am having a problem with the Superhub 3 that a lot of people have reported, solid red light; it is well ventilated and I have tried rebooting many times - taken out and put back all cables (solid red light returns).

Not overly hot to touch but does slow down on wi-fi from time to time.

This has now gone on for many months without change.

The researched solution seems to be for an engineer to come out, diagnose & replace the hub. Not sure if it’s easier to just send out a new hub as they are easy to set up.

Can a team member please message myself to arrange an engineer or organise a new hub 3 for despatch.

Many thanks

1 REPLY 1

Travis_M
Forum Team (Retired)
Forum Team (Retired)

Hi @Oldboy888 

 

Thanks for posting on our community forum and sorry to hear about this issue with your hub.

 

I'll drop you a private message now to confirm some further details and we'll investigate further from there, my apologies for the inconvenience.

 

Regards

Travis_M
Forum Team

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