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Chavcat2020
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Super hub 3 probs

I received a super hub 3 2 days ago. Installed and connected fine but I keep loosing network connection for a few seconds on my PC using Cat 5 cable. I also have errors coming up in the error log. Can anyone advise?

 

prob.PNG

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legacy1
Alessandro Volta
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Message 2 of 11
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Re: Super hub 3 probs

Can you test the hub in modem mode with your PC to see if its stable like that.
https://www.virginmedia.com/help/virgin-media-hub-modem-mode

You will need better cable like CAT6.

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Chavcat2020
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Re: Super hub 3 probs

I tired it in modem mode and it made no difference. I have  cat 6 cable being sent out by virgin but i cant see it making any difference

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jbrennand
Alessandro Volta
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Message 4 of 11
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Re: Super hub 3 probs

Set up a free BQM to continually monitor the state of your connection 24/7.
https://www.thinkbroadband.com/broadband/monitoring/quality

Check all your coax connections are in nice and "finger" tight at the Hub and wall box and at any splitters/attenuators/etc and that the internal wiring is ok with no kinking or chaffing (rabbit chews!). Also check that all looks good with the outside cabling and wall box.

If that’s all good.... post up your Hub/network connection details and someone will check to see if there is a problem there. In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before] click on the “router status” icon/text at bottom middle of first page up and then copy/paste 3 sets of data onto here - the downstream, upstream, & network logs. Don't worry too much about the formatting it can be easily read & don’t include personal data or MAC addresses - blank them out.

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Services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Chavcat2020
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Re: Super hub 3 probs

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
12990000007.438256 qam21
21390000008.440256 qam1
31470000008.140256 qam2
41550000008.140256 qam3
51630000008.440256 qam4
61710000008.540256 qam5
71790000008.540256 qam6
81870000008.440256 qam7
91950000007.640256 qam8
102030000006.940256 qam9
112110000007.140256 qam10
122190000007.140256 qam11
132270000007.340256 qam12
142350000007.140256 qam13
152430000007.140256 qam14
162510000007.140256 qam15
172590000007.140256 qam16
182670000007.140256 qam17
19275000000740256 qam18
20283000000740256 qam19
21291000000740256 qam20
223070000007.440256 qam22
233150000007.140256 qam23
24323000000740256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked38.9661727668
2Locked40.3763520126207
3Locked40.310304088623
4Locked40.317800989620
5Locked40.9951467111207
6Locked40.35417174958
7Locked40.394274783767
8Locked40.38939746757
9Locked40.3420736618
10Locked40.9454133243
11Locked40.9389132658
12Locked40.9464329857
13Locked40.9458829978
14Locked40.3526227435
15Locked40.3510527436
16Locked40.9551926638
17Locked40.3517824623
18Locked40.3671626633
19Locked40.3532223403
20Locked40.3583826213
21Locked40.3538022336
22Locked40.3552020418
23Locked40.3485625240
24Locked40.3529519657
 
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Chavcat2020
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Re: Super hub 3 probs

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1603000004.1512064 qam1
2394000514.1512064 qam4
3461999664.1512064 qam3
4537000484.2512064 qam2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Chavcat2020
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Re: Super hub 3 probs

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1603000004.1512064 qam1
2394000514.1512064 qam4
3461999664.1512064 qam3
4537000484.2512064 qam2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
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Chavcat2020
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Message 8 of 11
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Re: Super hub 3 probs

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
oA,.iyewrkldJKDHSUBsgvca69834n



Primary Downstream Service Flow

SFID18387
Max Traffic Rate230000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID18394
Max Traffic Rate12700000
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBest Effort
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Chavcat2020
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Message 9 of 11
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Re: Super hub 3 probs

root1.PNGroot2.PNGroot3.PNGroot4.PNG

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Forum Team
Forum Team
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Message 10 of 11
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Re: Super hub 3 probs

Hi Chavcat2020,


Thank you for posting in our forum.

Sorry to hear about this issue.

 

Looks like we'll need to check this further in your account

to come up with the best possible resolution.


We can do this via online chat.

Just click the link, They'll be happy to help.

-Japhet_F

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