How did you obtain your hub 3.0? If it was via an engineer replacing an old hub, they don't always carry the hub 3.0 plug with them, only the hub 3.0 itself. A dispatched hub 3.0 via Yodel should have come with the correct plug.
You could contact customer services via a call to 150 from a VM phone / 0345 454 1111 from any phone or via the Webchat, report a broadband fault and ask for the correct plug type to be sent out to you.
______ Any opinions expressed by myself are entirely my own and do not represent Virgin Media in any way.
The hub and psu were supplied as a new install by an engineer visit.
The subcontractor did not appear to be on the ball as he left us without a working phone line.
If the PSU is equivalent, then fine. It is just that the hub is a long long way from being "super". As soon as there are line errors, WiFi connections and DHCP fail. 4 Minutes to log into a hub is not good.
It shouldn't take 4 minutes to log in, but the Hub 3 is powered by a flawed Intel processor which causes latency issues and means the web interface is slow to respond. It's an issue which is affecting cable modems all over the world powered by this chip.