I have re plugged in my tv after building work and the box is just showing as starting up. I have checked online and it says I should have a white cable from the splitter to the virgin tv box but I’ve never had one of these. Is this causing the issue. I have a internet cable going from router to the tv box
Thank you for reaching out to us in our community, I am sorry to see you haven't been able to set your TV box back up, I have had a look at things our end and can see you have spoken to us in regards to this.