Street Plastic cable cover broken

[Raza38]

Hi, can someone please help? The brown plastic cover which covers the cable running from the ground (street) into the outside garden wall has broken off. How do I get this replaced? Thanks.

[goslow · Accepted solution]

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@Raza38 wrote:

Hi, can someone please help? The brown plastic cover which covers the cable running from the ground (street) into the outside garden wall has broken off. How do I get this replaced? Thanks.

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Posting a photo of what you need fixing usually helps the VM forum team to assess and refer the issue on for repair.

Do you mean a capping piece to cover the cable as per image below

https://community.virginmedia.com/t5/QuickStart-set-up-and/Brown-external-box-is-broken/td-p/4955172

the vertical cover strip over the cable coming out of the ground (ignore the broken box!)

[Raza38]

Hi, yes the colour is black not brown

 

 

[Paul_DN]

Hi Raza38,

Thank you for reaching out to us in our community and welcome, sorry to see part of the outside cover has broken off, I will invite you into a private chat so I can arrange for a technician to fix this for you.

I will send the invite shortly, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi Raza38,

Thank you for reaching back out and advising after speaking to someone Via WhatsApp this has now been resolved by a technician being arranged.

You can manage the appointment Via your Online Account, If you do need any further help, please do not hesitate to reach back out.

Regards

Paul.