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Strange broadband wall socket

Fmj321
Joining in

on ‎02-03-2022 08:01

I’ve just received my quick start package. The cables won’t attach to the wall socket which looks mangled. The previous tenant had virgin broadband so much I doing something wrong?

Thanks

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3 REPLIES 3

Fmj321
Joining in

on ‎02-03-2022 08:08

C50C0F0E-09D1-4879-944A-FEB409562DF4.jpeg

 This is a photo of the wall socket

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Adduxi
Very Insightful Person
Very Insightful Person
In response to Fmj321

‎02-03-2022 10:09 - edited ‎02-03-2022 10:11

If the cable with the "pin" sticking out is indeed a VM cable, you will need one of these fitted.  Once fitted the Quickstart cable will push on.

https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd

However if this cable is in an inconvenient place, phone in a get a manned install.  The technician will then cable your Hub to where ever you need it.

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jodi_S
Forum Team
Forum Team
In response to Adduxi

on ‎04-03-2022 11:28

Hi Fmj321,

A warm welcome and thanks for posting on our community forums. Firstly, you are not doing anything wrong, it seems as our valued member @Adduxi is correct, we will have to book you in for a manned installation, as the fitting you need does not seem to be there.

Looking at our systems we can see a visit has been booked - to check the date and time please log into your online account here. 

Kind regards Jodi. 

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