Had an installation date of 27 July when the engineer told me there was a 'problem' with the fibre from the box to outside the house. A new date was set of 5 August when engineer turned up at 6pm and told me it would be on Friday 7th August. Since then nothing has happened. No digging in the road, no emails sent, no text sent & nothing on the account except a daily change to the 'service request'. When I phoned, the automated service told me I was not giving the correct password (even though I get online OK).
Is there anyone out the from Virgin who can tell me what is going on?
If nothing happens by Wednesday - I shall cancel the whole thing!
Sorry to hear about your installation being delayed. I've had a look at your details and can see that you've called us since you last posted. I'm sorry for the delay and can see that the works have been arranged and please wait for it to complete. If however you still have queries about your install, do let us know so we can check for you.
Lisa, I made two phone calls & texts today - both promised that there would be someone turning up today (Monday).....as expected - nothing happened!
Yes, it's hot....yes, there is a virus problem.....yes, people are working from home.....but at least let there be a single point of reference. I was told "oh, you should phone this number"....."don't worry - it will be today"....."your connection is booked for today, they will be along later".
Starting to think that these are all phrases just to get me off the phone!!!!
Engineers called yesterday to connect us only to find there is still no fibre in the pipework. Apparently the budget is approved for a road crew to come & sort it, but no-one ever gets back to me to tell me what is happening (except John & Lisa on here)
If anyone 'out there' has any ideas what is going on I would love it if they can light a fuse under the team that need to sort this! A big workload of video due next week and I need my Broadband connected.