Virgin Media Community

[Daw1dm]

Hi, 

I didn't picked up my starter kit from pick up point. Is there any way to resend kit back to me?

Regards

[MOD EDIT: Subject title changed for clarity]

[Tom_W1]

Hi @Daw1dm, thanks for your post and sorry to hear you missed your window to pick up your Quickstart package.

I can see that the package has been returned to us. This means we’ll need to rebook your order to get the delivery to you again. In order to do this, you'll need to speak to our Pre-Installs Team directly on the phone.

I've left notes on your account to confirm my advice to you, to minimise the length of time you'll need to spend on the phone.

The best way to get through to them, is to call 150 / 0345 454 1111, option 1, option 3 and finally option 3.

I hope this helps!

Regards