Start up kit

[ianwalters69]

I have been waiting all day for my start up kit but haven't received a message from Yodel 

[Anonymous]

Call VM on 150 / 0345 454 1111 for an update on the delivery.

Do you have a tracking number? If so, have you tried popping it in at https://www.yodel.co.uk/?

[ianwalters69]

Spoiler

I've not even had any messages from Yodel with a tracking number 

[Anonymous]

Calling VM it is then. VM forum team will get to you in due course too. 

[ianwalters69]

Cheers mate 👍 

[Ilyas_Y]

Hey @ianwalters69, thank you for your post and welcome to the Virgin Media forums.

Sorry to hear you've not had any communication from Yodel regarding your Virgin Media order.

As this was on Monday - have you had any correspondence since? Let us know.

Kind regards.

[ianwalters69]

No nothing 

[Hayley_S]

Hello @ianwalters69,

Thanks for the update!

I am sorry you have not had anything yet, please can you check your tracking on the Yodel website and let us know where it is?

Many thanks,