Start up - activation?

[BBrookes88]

Hi all, 

Got my hub through today - plugged in cables etc which booted up fine. Light has since just turned red and have no idea what it means or what I'm supposed to do. Had no instructions in the box except the sticker on the back telling me to plug it in. Am I supposed to activate something or is it not supposed to work straight away? 

Confused 😕 

[MOD EDIT: Subject title changed for clarity]

[jpeg1]

Activation 0800 953 9500

[BBrookes88]

I'll give them a call in the morning when they open then. Thank you 😊

[Tudor]

Is it a hub3 or hub4, red indicates different things depending on the model of hub?

[BBrookes88]

It's a hub4! 

Called them this morning and it's been activated but saying when they try and trouble shoot the hub is ignoring anything they try to send. Got tech coming out on Monday afternoon 🤞🏻

[Tudor]

It’s possible your cable has been disconnected in the street box. 

[BBrookes88]

I was thinking that. The box is directly outside our front garden so hopefully the engineer will be able to sort on Monday 😊 thank you for replying! 

[Chris_W1]

Hi BBrookes88, I am happy to hear that this is on the way to becoming resolved. Please let us know how the visit goes on Monday, - Chris 

[BBrookes88]

*update* 

Steve came out to have a look - turns out we were getting a booming signal but the cable into the house was faulty. 1 new cable later and up and running with our fast broadband! 

Thank you so much for the quick response Virgin Media! 

😊

[Steven_L]

Thanks for the update BBrookes88 and you're very welcome.

 I'm glad that your issues have now been resolved with the installation of a new cable.

Regards,

Steven_L