on 11-02-2022 09:07
Hi,
I was told a spotter would need to visit my address before I could find out if Virgin Media could service my property (they can service my neighbours but not me, and there are floor boxes right outside my property.
I haven't heard anything back yet/spoken to any spotters. Please could someone advise if a spotter has already attended my address or if not, how long it should take?
Thanks
Jay
on 11-02-2022 09:27
Hi,
I am happy to take a look for you, i will send you a private message.
Jon
on 13-02-2022 12:36
Hi Jay,
Thanks for your post and welcome to the forums. It's great having you on board with us in the Community.
I can see that VM-Jon has offered to help with this.
If you need any further assistance, pop back and let us know.
Thanks,
on 14-02-2022 09:07
Hi Kath,
Thank you 🙂
I've sent my address details over to Jon and hopefully I'll hear back from him soon! 🙂
on 16-02-2022 09:11
No problem at all!
Thanks for the update jaimbo.
If you have any other queries in the meantime then please don't hesitate to pop them to us.
Thanks,
on 16-02-2022 10:19
Hi @jaimbo ,
After looking at this one i am afraid this will not go ahead. It appears that only the ground floor flats have been made serviceable due to wayleave requirements for the upper floors. I am sorry but at this time we cannot service your flat.
Jon
on 16-02-2022 10:26
on 16-02-2022 10:32
on 08-03-2022 18:42
Hello 🙂 I still haven't heard anything regarding spotters attending my property or how I can move forward with this. Any updates anyone can share?
on 10-03-2022 20:40
Hi @jaimbo,
I can see that you were speaking with @VM-Jon about this. Have they been able to take a look into this for you?
Thanks,