on 21-03-2022 11:06
There was an issue with my payment card. I fixed this immediately and the virgin website said my connection would be back to normal in 10 minutes.
Unfortunately this was last night and the internet is still throttled down to zero.
on 21-03-2022 11:23
👆 any idea how to solve this issue that doesn't involve waiting on hold to talk to customer service?
on 21-03-2022 11:51
You could try a one minute pinhole reset of the hub.
on 21-03-2022 20:36
Thanks, I have tried that with no luck.
I checked again and it now said I owe £0.95, so I paid and they promised I would be back online in 10 minutes. That was an hour ago and still no internet
on 21-03-2022 20:39
Maybe it's a penny a minute so allow another half hour (tbh credit control issues might take a night to resolve).
on 24-03-2022 09:21
Hi ___EJ___,
A warm welcome and thanks for posting. Sorry to hear that you were not connected after making a payment to us, this can sometimes take a short while for your services to re-connect once a payment has been made. You can find more information about this on the link here https://www.virginmedia.com/help/billing-and-payments
As you posted a short while ago, have your services returned to normal since you last post?
Kind regards Jodi.