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Something wrong fault in the area?

happytre3frendz
Tuning in

on ‎01-06-2022 22:57

Hi guys. 

I'm on the volt bundle 

All of a sudden at 10.30 pm my service went down. It has never gone down in over 9 months but all of a sudden its gone down.

I tried resetting the hub and its got a red line. This is the hub 4.

Nothing has changed. Nothing lose. Like I said it was working fine for months. 

Postcode is 

 

Sw16 5xa 

 

I can't tell if its me or if its my area. 

Can someone please get back to me ASAP? 

 

Thanks 

 

 

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3 REPLIES 3

newapollo
Very Insightful Person
Very Insightful Person

on ‎02-06-2022 00:47

Hi @happytre3frendz 

Have you looked at Check service status at the top of the page? You can also a run a test on your equipment from there.

If nothing is showing  you could also try the  Service Status number  0800 561 0061.  This often gives details of more local issues down to postcode level.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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happytre3frendz
Tuning in
In response to newapollo

on ‎02-06-2022 07:15

Hi 

 

OK scratch that. I woke up just now and see its working again. 

 

Thanks 

Ryan_N
Forum Team
Forum Team
In response to happytre3frendz

on ‎04-06-2022 15:08

Hey happytre3frendz - apologies for the downtime you experienced here. Thank you for updating the thread to advise this is resolved. 

 

Cheers, 

Ryan. 

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