So 1 month ago I moved to a new house and transferred my contract. The installation man came and couldn't do his job and the wires from the road are not where they should be even thought they'd been there before.
Every time I contact virgin I get passed around to every different department..... then in the end getting cut off.
I've been with virgin years n not normally any problems.
Thanks for your reply and apologies once again for the delay to your installation. Such delays are generally down to external work needing to be carried out which requires a permit to be obtained from local councils.