Solid red light on hub 4

[Daz30347]

I have a solid red light on my hub 4,tried all the usual,checked cables, connection from wall to hub etc and still getting this red light

CAN SOMEONE PLEASE HELP 

[jbrennand]

Is this a new install? If so has the Hub been "activated" on your account.

Or, has this Hub been working before and just stopped?

Have you checked for any “known network faults”

1) Try the “check service,”Area status webpage" (link at top right of this forum)

2) Then also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Daz30347]

Hi,service is good in my area,everything has been working fine until  mid-day today when the router turned solid red and will not connect to anything in the house

[jbrennand]

OK - try calling it in as a fault (free on 150 VM line - or 0345 454 1111 others - national rate) and see what they say when they test your connection.

[Matthew_ML]

Hey Daz30347, thank you for reaching out and I am sorry to see you have a red light on your hub4.

I can also see you have speaking to our team and they have already organised a engineer to come out and take a look at this. 

Please can you let me know how this visit goes. Thanks