on 05-07-2021 21:57
Hi, I’m having trouble setting up my hub 3.0 and getting the same problem as other people on here, I have tried turning off and on again and also resetting multiple times.
Anything else I can try?
I need to be online ASAP due to work commitments.
Answered! Go to Answer
on 05-07-2021 22:22
If it’s a new installation, have you phoned up to get the hub activated?
on 06-07-2021 14:48
06-07-2021 15:29 - edited 06-07-2021 15:29
If there is still no connection and they insist it is activated (check that the serial number they have activated is the same as that on your Hub!).
then you will need to swap to a tech install. When VM send out quick start packs they never test the network connection - they just know that there was an active service at your location in the past. This may have been damaged of disconnected for some reason. A tech will check it all out
on 05-07-2021 22:22
If it’s a new installation, have you phoned up to get the hub activated?
on 06-07-2021 14:42
Hi Tudor,
Yeah, I did the text activation and also followed up with a call, but still had the same problems.
on 06-07-2021 14:48
on 06-07-2021 14:54
Thanks, David. I'll give that a go.
06-07-2021 15:29 - edited 06-07-2021 15:29
If there is still no connection and they insist it is activated (check that the serial number they have activated is the same as that on your Hub!).
then you will need to swap to a tech install. When VM send out quick start packs they never test the network connection - they just know that there was an active service at your location in the past. This may have been damaged of disconnected for some reason. A tech will check it all out
on 08-07-2021 10:17
Hi ollyL,
Thanks for posting and welcome to our community 🙂
I'm sorry to hear you've had some trouble setting up the new hub.
I've been able to locate your account using your forum details and can see you've been able to speak with an agent to arrange an engineer.
If you do need anything else please let us know.
Alex_Rm