Solid Red Light Superhub 3

[Iainm1963]

Had Hub replaced recently due to constant reboots and WIFI dropout. Been absolutely fine speed wise. Today now have solid red Light. Speed etc still fine . Internal Diags say all OK including Temp.

Is This something to worry about, Is the replacement Hub faulty ?

[-tony-]

it needs changing assuming its not in modem mode - wait for staff to get to the thread and they will book a tech - dont waste your time ringing the results from cs is mixed and usually wrong

maybe best to turn it off over night and if there is no one in

will flag the thread

[Iainm1963]

Thanks, its not in Modem Mode just standard Router setup

[Sofia_B]

Hi @Iainm1963. 

Welcome to the Community and thanks for your first post, we're happy to have you with us. 

I'm very sorry to hear you're having some issues with the replacement Hub, I appreciate this is frustrating and we apologise for any inconvenience caused. 

I'm going to send you a PM so we can get this sorted for you, please look out for a notification in the purple envelope located in the top right hand corner of your screen. 

Thanks, 

[Sofia_B]

Thanks for confirming @Iainm1963. 

I've sent you a PM over, please respond by clicking on the purple envelope. 

Thanks 🙂

[Sofia_B · Accepted solution]

Thanks for providing more information over PM @Iainm1963. 

Please keep us updated on how the engineer appointment goes 🙂

If you have any further issues from here, please just pop another post on this thread and we'll happily assist. 

Thanks, 

[Iainm1963]

Engineer came out , replaced Hub. Balanced everything. All working spot on now

[Kath_F]

Hi Iainm1963, 

Thanks for coming back to us and updating the thread. We're glad things are sorted for you now. 

If you have any further issues, don't hesitate to pop back here to let us know.

Take care,