Socket

[KirstyAli28]

Hello I have just received my virgin media wifi in the post it is a quickstart one but I don't have the virgin media socket in my flat, I need to book an engineer to come our and install one for me, but will it cost me anything? 

[Adduxi]

You can also check for a loose cable as not all properties have a socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[KirstyAli28]

I just need an engineer to come out and install one for me, how do I book an engineer

[Tudor]

As above, call the pre-installs team. 

[Natalie_L]

Hi KirstyAli28, 

Welcome to the Community and thank you for posting. 

I am sorry to hear you not been able to complete your installation due to there not being a socket available. 

We can help arrange a visit for you from here. To do this, I will just need to take a few details via private message and this will be available via the purple envelope on the top right of this page. 

Speak soon, 

[Natalie_L · Accepted solution]

Hi KirstyAli28, 

Thank you for joining me on private message and providing all the information. 

I am very glad we have been able to assist in getting this matter sorted. 

Please do reach out if we can assist in the future. 

Thanks,