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Zain14732
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Sim acting up

I am in france when i normally am in the uk. Data roaming on and data was fine until today it keeps "refreshing sim data" and then taking ages to reconnect to data.

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Re: Sim acting up

Welcome to the Virgin Media community forums Zain14732

 

Sorry to hear you're having issues with your sim card and hope this isn't spoiling your time in France.

 

Please could you try the below to see if this works to get your sim behaving correctly.

  • Manual network search and choose any other network except Virgin or EE e.g., O2, Vodafone etc. (will tell you unable to connect or show no service)
  • Switch handset to 2G only. This can usually be found by going to the "settings" option within the menu of your phone
  • In "connections" and then "Mobile networks" 
  • Then manually search again and choose Virgin
  • Then set back to 4G
  • Reboot, make a test call and text. It should be working now

Please give this a try and let me know if it works?

 

Thanks

Steven_L

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