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jonnyedfones
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Silver Terminator Caps

Hi

My elderly mother has recently closed her account and I’m returning some equipment on her behalf. I have received the packaging and the Collect+ label, but the disconnection instructions advise that I replace the co-axial cables with silver terminator caps to the wall sockets. None have been enclosed with the packaging. I don’t consider it to be a good customer experience if I am expected to purchase these caps (regardless of cost). If it states in the returning instructions that this procedure is really important, why have the terminator caps not been provided?

Thanks

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chenks
Fibre optic
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Re: Silver Terminator Caps

it's put over as advice not a mandatory requirement.
if you don't have caps then simply don't do it.
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jonnyedfones
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Re: Silver Terminator Caps

Okay. No problem.

Thanks for the speedy response 

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