Signed to service but no information since.

[fengyuxu]

So i signed up for the broadband service last month but since then I have had no resonse from virginmedia. All i got is a email titled pre-contract documents. Can some staff member direct me to who i should contact. Preferable a email address or live chat service.

[VM-Jon]

Hi @fengyuxu,

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven't received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon