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wabby
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Shocking Customer Service. Lying. Box shortages?

Anybody help?

Was due a self install today. Got a text last night saying equipment would be delivered to my collect+ today. Then at 3pm today got one saying it was delayed. 

Called customer services (just ... WOW) and at first it was delayed due to ‘weather’. After probing further it appears to be delayed due to shortage of equipment?!?

In that case, how can it have shipped?

Now assuring me its been ‘shipped again’ and will be with me by tomorrow ... but the online order tracker says 12th which is Saturday. 

1) Why lie to customers?

2) Order was placed 30 days ago so you knew I needed equipment. 

Anybody any suggestions?

Telephone customer services about as much use as a chocolate fireguard  

Other services from previous provider now ceased so attempting to WFH on a mobile data plan that I hope to god doesn’t run out. 

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wabby
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Re: Shocking Customer Service. Lying. Box shortages?

Couldn’t write it.

This one has now also been delayed.

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japitts
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Re: Shocking Customer Service. Lying. Box shortages?


@wabby wrote:

Anybody help?

Was due a self install today. Got a text last night saying equipment would be delivered to my collect+ today. Then at 3pm today got one saying it was delayed.


What equipment are you expecting?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jbrennand
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Re: Shocking Customer Service. Lying. Box shortages?


@wabby wrote:

Couldn’t write it.

This one has now also been delayed.


See the BBC news - it's probably in the back of a container stuck in Felixstowe, Rotterdam or Calais.  🙂


--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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wabby
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Re: Shocking Customer Service. Lying. Box shortages?

Router and Tv box. 

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