Hi,
You're not alone. I had fibre connected outside my house in November 2021. December 2021 VM install engineer came out and said the fibre is broken and they can't fix it, it has to be the cabling team. I've made a call and they'll be out in a few hours, i'll get you setup today, my next booking is the house opposite so don't worry. Never saw them again. No one ever come out to fix it. Contacted VM, again no cabling come to fix it.
March 2022, VM engineer turns up, says there is a break in the fibre and needs to be fixed by the cabling team.
April 2022. VM Engineer is due Monday but still no one from the cabling team has been out. I have chased this one every 48 hours, each time I contact VM I get told they are coming this week, nope, chased this week, guaranteed by Friday, guess what, no one turned up. I've been told:
1. We'll send you a 4G router while you have no internet: Nope, never got one
2. It has been escalated with a "manager", chased the next day and said we can't do that, you were told incorrect we can only fill in form.
3. Next time "I'll speak to the cabling team now, Hold on..." They have confirmed they will be out by Friday 8th April. No one ever come.
I have raised complaints about the run-around I am getting. It gets raised then 30 seconds later I get a resolution saying we've closed your complaint. Yet the problem with the service is outstanding....
Am I made for pursuing VM? Clearly they don't want my money.
