on 18-06-2021 18:34
Hi Virgin Team,
The two photos i have included show a severed cable on the left and a missing front of the box which holds the connections. I live in a flat and it looks like the gardener has gone about cutting down some weeds a bit too enthusiastically and has severed the wire. I noticed i wasn't receiving channels last night but only had a chance to investigate in full light today. The front of the box also seems to be missing, exposing the connection.
I'm in the Liverpool area and can obviously provide all details off forum if required.
Hope you can help,
SteH90
on 18-06-2021 18:37
on 18-06-2021 19:07
Thanks jbrennand 👍🏼
on 19-06-2021 08:19
All sorted, a technician is coming out on Monday and I may have a word with the management company about their over enthusiastic gardener!
on 21-06-2021 09:48
Hi SteH90,
Thanks for your post and apologies to hear you've been left without services due to the gardener cutting the cable.
I'm glad that you have already been able to arrange an engineer to come out to resolve things however if for any reason you have any other issues, please pop back and let us know so we can help get things sorted for you.
It would also be great if you could let us know how the engineer visit goes 🙂
Keep us posted.
Thanks,
on 22-06-2021 08:56
Hi Kath,
The engineer repaired the wire but I still had a glitchy picture on a lot of channels so he thinks there’s a problem further down the cable. He’ll be in contact soon to book a date for this to be looked at. Engineer visit was very good - he assessed the situation, repaired the most obvious fault then diagnosed the wider problem & said Virgin will be in touch. He kept to COVID protocols throughout.
on 22-06-2021 09:34
Hi SteH90,
Thanks for coming back and letting us know how the visit went. It's always great to hear such positive feedback.
I've glad you're back online for now even if there is still some further work to be done.
When further work is required it can sometimes take a little while to arrange but I'm sure the engineer will be in touch as and when they need to be. If you need any further assistance, pop back here to let us know.
Take care,
on 01-11-2021 10:03
Hi Kath F,
Been a while since the severed cable at my flat was fixed but problems have persisted. I had a different VM representative come and look
at the box as i was still getting broken pictures or no access to channels at all - he visited on 29/9/21 and said there were too many connections
in the box so it was affecting reception. He said he'd return the following Wednesday 6th October to complete the job but didn't need access to the property
as it was an external job.
This didn't happen and my picture is still badly affected or non-existent on many channels so i was wondering if you have any suggestions before i make
another phone call to Virgin. Thanks in advance
Steve
on 03-11-2021 10:33
Hey SteH90,
Thanks for reaching back out to us, sorry to hear you are still facing issues with your TV services and that work that was advised being done never happened, I will be happy to help further, I wasn,t able to locate you account with the details we have for you, I will send a invite into a private chat, once received click on the purple envelope to start?
Regard
Paul.
on 04-11-2021 13:48
Hi SteH90,
Thanks for coming back to me and, glad everything has now been arranged, if you have any further issue in-between the re-pull do not hesitate to let us know?
Regards
Paul.