Setting up quickstart

[Emhodgkin]

I've received my quickstart broadband box today, these are the wires I already have in my living room coming up through the carpet with a small white virgin media box connected to it. I have no idea how to connect the broadband box as the instructions show a wall socket which my living room doesn't have. Any help please. 

[Client62]

Any chance we can see a photo of the cables + the connector box ?

[Emhodgkin]

I am trying to attach a photo and it will not upload for some reason 

[Client62]

A small jpg file can be attached or pasted into the thread.

Please remove the Helpful Answer mark from the previous post, the problem is not solved yet, and the green tick delays the VM Team responding to this thread.

[Emhodgkin]

It is saying this file exceeds the maximum allowed size 

[Akua_A]

Hi @Emhodgkin 

Welcome back to our community forums and sorry to hear you had issues with your self-installation.

We can understand the frustration caused. You can find out all you need to know about quickstart here https://www.virginmedia.com/help/quickstart-set-up I can also see you very recently spoke to our team regarding this issue. 

Do you need any further help regarding this?

Thanks,

[Emhodgkin]

Hi a technician from Virgin came and it is now sorted. Thanks. 

[Zach_R]

Hi @Emhodgkin,

Thank you for the update on this. I'm glad to hear that this has now been resolved for you.

Please do let us know if there's anything more that we can help you with.

Thanks,