Ive recently purchased the self set up wifi. Im having problems as all of the sockets are in different rooms I.e. phone socket in conservatory, plug socket in bedroom and virgin wall socket in living room. Ive connected the wifi to electricity output and phone socket.
Its activated and flashing green but internet is not connecting. Is it possible to get a connection without plugging into the virgin wall socket?
If I plug into the virgin wall socket there is no way the router can reach my phone socket.
that suggest theres a problem - is that the only VM point - look for another
not all installs have an internal box
start outside and look for the external wall box - 6" square ish usually on wall facing road or pavement - brown or grey usually - follow any cables that come from it and go inside - if there are non look inside opposite external box as they may just have drilled through wall - as said it may just be a cable rather than an internal wall box
if you find a cable you need one of these to attach the cable that came with the quick start kit
Welcome to the community and thanks for your post, we're happy to have you with us.
I'm sorry to hear you've been having some issues setting up your service, I can appreciate this is frustrating and we apologise for any inconvenience caused. If you're still having trouble with this, you can find out helpful step-by-step set up guides here.
Thanks to @-tony- for your assistance here, really appreciate it. Have you managed to get the service activated? Are things now performing as they should?
Let us know 🙂
Please let us know if the service has now been activated