on 08-06-2022 15:04
Just received my router but the round fibre optic cable is different from my previous set up - can I just use a rj11 to rj45 port to put into the internet Ethernet?
previous set up at Vodafone is like this:
then they would have a single main port for it:
Not even too sure I have the round fibre optic in my wall, what do I do?
on 08-06-2022 15:19
Those connections are not used by VM. They use a coax connection. Your residence must have had VM previously for you to be sent a QuickStart pack. Look for the omnibox on the outside of the premises and see if you can trace the cable from there to the inside. If not call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday
on 11-06-2022 13:13
Hi @Mzeng,
Welcome to our Community Forums and thanks for your post 🙂
Sorry for any issues with your QuickStart. I have taken a look at our systems and can see you have spoken with our team and a tech visit was booked to get your services running.
If you need help with anything else, let us know.
on 13-06-2022 13:22
on 15-06-2022 17:31
Thanks for coming back to us @Mzeng, I would be able to get a visit booked in for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L