Our package arrived yesterday and we followed everything step by step. Broadband hub no problem at all. V6 box nightmare.
We sat and watched it go from welcome to starting up back to welcome for over an hour so we phoned the help number which didn't help sadly he just asked us to switch off and back on again but its just doing the same.
I ran a test last night and got this. Response (See Pic)
We also had a 4db on our old hub could this have something to do with the problem?
Hope someone can help as phoning up isn't helping out at all.
know nothing about the tv boxes but worth trying things with the 4Db attenuator
log into hub3 - 192.168.0.1 [or 192.168.100.1 if in modem mode] - DON'T SIGN IN, click - click router status [centre of screen] - and post the downstream and upstream figures - to see those press on the grey buttons/boxes labelled - upstream - downstream
as a snapshot of the settings the upstream is at the top - things can work at 51 but that level can also give problems - dont know what will happen to them if you add the attenuator but if its not in circuit add it in and post back
the attenuator will drop the downstream and could take it out of spec - minimum is -6