Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Set up

scmrcr8
Joining in

on ‎16-09-2022 15:06

Ive opted for a Quickstart package and have received what I believe to be two different routers and a Tv box. Im not quite sure what to do with all this and if two routers is even necessary. Have I received an extra one? I can't get through to virgin call centre because I dont have a password and it keeps asking for one. 

Any help would be appreciated 🙂

0 Kudos
1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

on ‎16-09-2022 15:38

Hi @scmrcr8 

Welcome to the forums.

You should only have received one hub.

You are lucky!!!  Lot's of people would love to receive even one hub   rolf.gif

Seriously though

Set up one of the hubs and the set top box - then call the activation number  0800 953 9500.

You will need the serial number from the hub you are setting up, it should be on the base (so they can activate the correct one) and also your account and area number.

Keep hold of the "spare" one for the time being, just in case VM deactivate the other one - after a couple of weeks with no issues you can return the "spare" one by requesting returns packaging /request-returns-pack 

If you need any help setting up your equipment there's a VM youtube video <<< here >>> 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks
The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
0 Kudos
Top