Virgin Media Community

[Kethy]

Hi 

I bought a self install pack and I was trying to install today on a ntl wall socket but it doesn’t seem to work 

green light on wifi 

green light on internet 

white on base light 

which I thought was all working but then I tried to connect it doesn’t work and the green lights goes off 

Can anyone please help? 

Regards 

kethy 

[Anonymous]

Activation number is 0800 953 9500

[Vikki_M]

Hi @Kethy

Thank you for your post and welcome to our community. 

I am sorry to hear about the issues you are having with the self install.

Were you able to speak with the team since posting?

Are you still without any service?

Please pop me a reply when you can.