Set up issue

[Cactusjackson]

Hello, hoping you can help me I received my 3.0 on Wednesday, connected through the ethernet cable (no wall outlet for coaxial) the hub has been flashing green, tried restarting a few times. Any suggestions or help would be greatly appreciated, thanks CactusJackson me

[Tudor]

It will only work when connected to coax. Try tracing the wire from the outside omnibox. If you cannot find one then call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

[Natalie_L]

Hi Cactusjckson, 

Welcome to the Community and thank you for posting.

I am very sorry to hear you have been experiencing issues since your set up. 

I have taken a look from our side and can see you have recently spoken with the team for assistance.

Please let us know if you have any further questions or concerns we can help with.

Thank 

[Cactusjackson]

Thanks for the tip I searched for an omnibox with no luck so a technician is counting out Friday thanks for the support and help 

[Ashleigh_C]

No problem and thank you so much for letting us know @Cactusjackson

Please do update us with how things are going after the appointment.