on 16-10-2021 20:28
16-10-2021 20:30 - edited 16-10-2021 20:31
Hi there
Please may you explain abit more detail as to what you're querying?
Many thanks,
Christy
16-10-2021 20:30 - edited 16-10-2021 20:31
Hi there
Please may you explain abit more detail as to what you're querying?
Many thanks,
Christy
16-10-2021 20:36 - edited 16-10-2021 20:44
Hi, I tried to connect the internet, we typed all passwords, etc. After all, our phones did not want to connect. I went into the setting and probably switched to the modem and now I can not rectify. After all, our phones did not want to connect. I went into the setting and probably switched to the modem and now I can not fix it. I was looking for answers on many pages and nothing.. Page 192.168.0.1 or others do not work.. i am desperate
on 16-10-2021 21:43
Hi, I assume christy has managed to sort this for you. If not, have you tried doing a 60 second pinhole reset, Leave the hub turned on during this prosess? then wait 15mins and you should have a solid white light
on 16-10-2021 21:52
Yes I did it, the network appeared, I went into the settings, I entered the passwords, I changed the name of the network, I want to connect and nothing.. Error
on 16-10-2021 22:28
OK, leave the hub turned on. Press the pinhole reset on the back of the hub and release for 5 seconds, press back in for 15 and release for 5. Do this 3 times. This should reset the hub to default settings and allow you to log onto the wifi using passphrase on bottom of the hub3
on 16-10-2021 22:49
I did it, I went through the whole process with passwords, etc. On one device It shows me that the internet may be unavailable, on my phone, on virgin account it shows internet denied and 2 connected devices, TV and second Phone but no internet connection
Thank you for your help
on 19-10-2021 08:53
Hi @bulinka206
Thanks for posting on our community forum!
Are you still experiencing issues now @bulinka206 how are you getting on?
Regards
on 19-10-2021 09:33
Hi, Yes I do. I have engineer booked ond Friday, i hope he will come. And I am angry, I won't have a week of internet time, but it won't be deducted from my bill, sick...
on 21-10-2021 09:48
Thank you for letting us know bulinka206.
We appreciate any down time with the service can be frustrating and apologise for any inconvenience caused.
Can you please update the thread and let us know how the visit goes?
Thank you