on 12-04-2022 18:45
My Virgin media Hub 3 arrived today. I followed all the instructions. In our house we have an old Telewest communications box which I pulled the hub into (I read online this shouldn’t be an issue.) I followed all the instructions but now there is only a yellow/orange light at the base of the hub and the WiFi doesn’t appear on any of my devices.
Any idea what may be going wrong?
Answered! Go to Answer
on 12-04-2022 19:38
@JamesWood19 wrote:How would I get in touch with the activation team?
Thanks
As @-tony- has already posted, - 0800 953 9500 is the number
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on 12-04-2022 19:14
@JamesWood19 wrote:My Virgin media Hub 3 arrived today. I followed all the instructions. In our house we have an old Telewest communications box which I pulled the hub into (I read online this shouldn’t be an issue.) I followed all the instructions but now there is only a yellow/orange light at the base of the hub and the WiFi doesn’t appear on any of my devices.
Any idea what may be going wrong?
Try giving the HUB a full reset (Pin hole press for at least 30 seconds).
on 12-04-2022 19:18
Unfortunately I have already tried this. I test this and it says that the set up process isn’t completed yet even though I have followed all the steps necessary.
on 12-04-2022 19:24
is this a hub3 - base light should be white if its connected - but it can be anything from white to light coffee coloured so your description sounds ok - green or green flashing is bad
have you activated it - 0800 953 9500 - even if you have do it again
on 12-04-2022 19:29
That connection could also be disconnected in the street cabinet. The activation team "should" be able to confirm if they can, in fact, see your Hub online.
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on 12-04-2022 19:35
How would I get in touch with the activation team?
Thanks
on 12-04-2022 19:38
@JamesWood19 wrote:How would I get in touch with the activation team?
Thanks
As @-tony- has already posted, - 0800 953 9500 is the number
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
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on 12-04-2022 19:55
Tried plugging Ethernet cable from the hub to the tv and it worked perfectly fine, just seems incapable of connecting via wifi. Any more ideas?
on 12-04-2022 20:31
split the wifi bands - turn off intelligent wifi is the starting point
12-04-2022 20:56 - edited 12-04-2022 20:56
@JamesWood19 wrote:Tried plugging Ethernet cable from the hub to the tv and it worked perfectly fine, just seems incapable of connecting via wifi. Any more ideas?
Could you access the HUB on 192.168.0.1 , login using the details on the base (NOT the WiFi password!), and check the state of the wireless connectivity: