Set up Broadband for new build apartment

[jong190920]

I would like to set up my Virgin Media broadband service but I cannot get any help from your whatsapp chat. Any one could me on setting up my service as the sales team said cannot find my address but I actually have you cable and hub in my new apartment already

[VM-Jon]

Hi @jong190920 

Thank you for reaching out to us here, welcome to the community.

Please accept our apologies for the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon