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Mikeymanuk
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Services down but no reported faults.

Hello one and all.

Since 905 am today my services are not working. 

I have done a complete reboot of all items. Including removal of cables etc. I've been on the phone to CS but keep getting told that is my hub that's the problem. However, I tried to inform the CS team that my neighbours have the same problem, but still they kept reading from the script and not helping.

At present there is no reported faults in the area, but it seems to be a junction problem as I'm not the only one impacted by this.

Can the team here actually check for the problem or take this post as a reporting of a fault.

I have a  v6 tv box which is showing codes w02 and after reboot s101.hub 3.0 just has a green flashing bar with no other lights on.

Tia

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Tudor
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Re: Services down but no reported faults.

You’ll have to phone customer services again and be persistent. VM staff can take up to a week to get to your post. 


There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal
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Re: Services down but no reported faults.

Hi Mikeymanuk,

 

I've responded to your separate thread regarding this.

 

Nat_J


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