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Serviceable Address Update For Move

philnixon
Tuning in

3 weeks ago

Hi,

I'm moving to a property which is a single house but previously converted to flats.  It has 2 addresses showing on the postcode checker as 1 MadeUpName Road and 1A MadeUpName Road.  We are buying the whole place so would like to move our connection to 1 MadeUpName Road, but it's showing up as unserviceable, even though 1A is serviceable.

Would it be possible for someone to get this updated before we organise our move? 

Thanks, Phil

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5 REPLIES 5

jbrennand
Very Insightful Person
Very Insightful Person

3 weeks ago

Does it actually matter which address you use as you are buying the whole property?  Once the new account is up and running you should be able to modify the address in the account.

Or do you want to have two separate account holders in the "split" property?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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philnixon
Tuning in

3 weeks ago

Suppose it doesn't matter as long as there is no charge for modifying the address, just my experience with VM in the past is if you don't get things right in the first place they can be hard to change.  

Vikki_M
Forum Team
Forum Team
In response to philnixon

3 weeks ago

Hi philnixon,

Thanks for your post and welcome to our community. 

It's great to hear you're thinking of taking our service at your new property :).

We'd recommend speaking to our sales team please.

They can look into getting the address updated if it's showing incorrectly on our side. 

Once that has been corrected, as one flat was serviceable, hopefully there won't be any issue in installing you.

The sales team can send an engineer to check serviceability prior if required.

Our sales team can be reached on 0345 650 4545. 

Vikki - Forum Team


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philnixon
Tuning in
In response to Vikki_M

3 weeks ago

I'll not be going through the sales route though, I'll be moving my existing contract.  Would the process be the same?

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Molly_T
Forum Team
Forum Team
In response to philnixon

2 weeks ago

Hi Philnixon 👋 thanks for getting back to us! I'd like to help.

We will need you to check if the address appears correctly via the Royal Mail Address finder here 👉 (https://www.royalmail.com/find-a-postcode 

We will then confirm the address via PM so we can investigate further and offer support. You can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞

Molly
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